Please describe the problem you encountered with our website.
Please enter your name
Please describe the incident, provide a name or description of the staff member involved, and the time and date it occurred.
What is your order ID
Please describe the delay ?
Were the damaged item(s) packed in cardboard boxes?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
When was your property damaged?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
Did the damage occur due to the negligence of the driver? For example, the driver has dropped a packed item?
Please check the completed by you Insurance Form to establish the number of the row the damaged item(s) is listed in and enter these numbers here.
Please upload photos and any available evidence to support your insurance claim.
Please describe the nature of your complaint.