VanOne Contact

logistics@vanone.co.uk

+ 44 330 113 7939 option 2

The logistics line is available from Monday to Friday between 8:00 and 20:00 and on Saturdays and Sundays between 8:00 and 16:00

(Outside of working hours we keep reading voicemails)

Please contact logistics if you've already booked your move with VanOne.

We are unable to confirm the exact time of loading for 5 and 10 cubic metres orders earlier then 24 hours before the planned loading. You will be notified about the exact time of loading of your 5 and 10 cubic metres order, by email at least 24 hours before planned loading. The 15 and 30 cubic metres orders are loaded at times selected by the client during the booking process.

You can purchase packaging materials for your move with VanOne online at our Packaging Materials for Removals Shop. All purchased packaging materials from us will be dispatched to your UK address on the next working day after your online order is confirmed.

This may take up to 3 days to deliver.

To receive information about the delivery of your packaging materials dial + 44 330 113 7939 option 3.

Complaints and Feedback

Are you satisfied with our service?

Yes No

Trustpilot

We are always striving to improve our services, and the most important way that we do that is to get feedback, comments, and suggestions from our customers. We take all complaints and feedback seriously, especially if they are negative. Our policy is to address any issues quickly and objectively to try and resolve it for you. If you have any questions or complaints, please let us know and we’ll get back to you shortly.

What is the subject of your complaint?

The functioning of VanOne website The conduct of one of VanOne’s staff members A delay in your delivery You property was damaged Other issues

Please describe the problem you encountered with our website.

Upload an image or print screen of the problem if possible.

Send Back

Please enter your name

Please describe the incident, provide a name or description of the staff member involved, and the time and date it occurred.

Send Back

What is your order ID

Please describe the delay

Send Back

What is your order ID

Did you give us a completed insurance form before the day of collection?

Yes

No

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

Were the damaged item(s) packed in cardboard boxes?

Yes

No

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

When was your property damaged?

The damage occurred during transportation? The damage occurred in the loading/ unloading process

Yes

No

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

Back Next

Did the damage occur due to the negligence of the driver? For example, the driver has dropped a packed item?

Please check the completed by you Insurance Form to establish the number of the row the damaged item(s) is listed in and enter these numbers here.

×

Please upload photos and any available evidence to support your insurance claim.

Send

Please describe the nature of your complaint.

Send Back

logistics@vanone.co.uk

If you have any enquiries about customs clearance related issues and didn't find answers on a page of the country you're moving to, please write an email to our customs clearance representative.

webmaster@vanone.uk

If you would like to offer something very special to us,
we look forward hearing from you.