Detailed information about VanOne service can be found on this website.
If you prefer to speak to one of our customer services advisors dial
+ 44 330 113 7939 option 1 or use the online chat feature available on this website. Alternatively, email us at moves@vanone.co.uk
The logistics line is available from Monday to Friday between 8:00 and 20:00 and on Saturdays and Sundays between 8:00 and 16:00
(Outside of working hours we keep reading voicemails)
Please contact logistics if you've already booked your move with VanOne.
We are unable to confirm the exact time of loading for 5 and 10 cubic metres orders earlier then 24 hours before the planned loading. You will be notified about the exact time of loading of your 5 and 10 cubic metres order, by email at least 24 hours before planned loading. The 15 and 30 cubic metres orders are loaded at times selected by the client during the booking process.
Please describe the problem you encountered with our website.
Please enter your name
Please describe the incident, provide a name or description of the staff member involved, and the time and date it occurred.
What is your order ID
Please describe the delay ?
Were the damaged item(s) packed in cardboard boxes?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
When was your property damaged?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
Did the damage occur due to the negligence of the driver? For example, the driver has dropped a packed item?
Please check the completed by you Insurance Form to establish the number of the row the damaged item(s) is listed in and enter these numbers here.
Please upload photos and any available evidence to support your insurance claim.
Please describe the nature of your complaint.
You can purchase packaging materials for your move with VanOne online at our Packaging Materials for Removals Shop. All purchased packaging materials from us will be dispatched to your UK address on the next working day after your online order is confirmed.
This may take up to 3 days to deliver.
To receive information about the delivery of your packaging materials dial + 44 330 113 7939 option 3.
Detailed information about VanOne service can be found on this website.
If you prefer to speak to one of our customer services advisors dial
+ 44 330 113 7939 option 1 or use the online chat feature available on this website. Alternatively, email us at moves@vanone.co.uk
The logistics line is available from Monday to Friday between 8:00 and 20:00 and on Saturdays and Sundays between 8:00 and 16:00
(Outside of working hours we keep reading voicemails)
Please contact logistics if you've already booked your move with VanOne.
We are unable to confirm the exact time of loading for 5 and 10 cubic metres orders earlier then 24 hours before the planned loading. You will be notified about the exact time of loading of your 5 and 10 cubic metres order, by email at least 24 hours before planned loading. The 15 and 30 cubic metres orders are loaded at times selected by the client during the booking process.
You can purchase packaging materials for your move with VanOne online at our Packaging Materials for Removals Shop. All purchased packaging materials from us will be dispatched to your UK address on the next working day after your online order is confirmed.
This may take up to 3 days to deliver.
To receive information about the delivery of your packaging materials dial + 44 330 113 7939 option 3.
Please describe the problem you encountered with our website.
Please enter your name
Please describe the incident, provide a name or description of the staff member involved, and the time and date it occurred.
What is your order ID
Please describe the delay
Were the damaged item(s) packed in cardboard boxes?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
When was your property damaged?
No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.
Did the damage occur due to the negligence of the driver? For example, the driver has dropped a packed item?
Please check the completed by you Insurance Form to establish the number of the row the damaged item(s) is listed in and enter these numbers here.
Please upload photos and any available evidence to support your insurance claim.
Please describe the nature of your complaint.
